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    PRODUCTS AND WARRANTY

    Adô guarantees that during the use of its products the clients will have maximum functionality, comfort and safety. All products of the brand are certified by a 90-day warranty against manufacturing defects, eventual defects or vices that may exist in the products after their purchase and before their use. If any defect is identified, the first step is to contact our Customer Service via email falecom@adoatelier.com. Through this channel, our team will send guidelines regarding the evaluation process by our Technical Assistance. The warranty is valid for products without any signs of misuse, washing, stains or changes, packed in their original packaging with the invoice and tag. The analysis of the product by the sector responsible may take up to 15 days, and after this period the company may decide to repair, exchange, or simply reship the part in case the warranty does not apply. If it is verified that the defect is within the conditions covered by the warranty, the problem will be solved within 30 days after receiving the part at the Galpão Adô (Adô Shed). After the warranty period, the Adô team is committed to offer support to its customers, and to try to solve requests for replacement parts and repairs. These may be charged, and the budget made after diagnosis will be sent to the customer for his approval.